Cancellation & Refund Policy

This Policy sets out how cancellations and refunds are handled for both platform fees and equipment hire.

1. Platform fees (listings & advertising)

Fees paid to BLC for Featured/Premium Listings and advertising placements activate a service for a fixed period.

• Paid but not yet activated / reviewed: Full refund if cancelled before activation.
• Listing rejected by BLC at review: Full refund of the paid tier fee.
• Active Listing cancelled by the User mid-period: No refund of the unused portion; the Listing remains active until period end unless removal is requested.
• Duplicate or erroneous payment: Full refund of the duplicate amount.

2. Equipment hire cancellations

Because hire contracts are between the Hirer and the Equipment Owner, cancellation terms for a Booking are primarily governed by the Equipment Rental Policy and any terms agreed at the time of Booking. The following default framework applies to hires where BLC is the Equipment Owner, and is recommended as a fair standard for third-party Owners:

• More than 72 hours before hire start: Full refund of any deposit paid, less any transaction charges.
• 24-72 hours before hire start: 50% refund.
• Less than 24 hours / no-show: No refund; deposit forfeited to cover mobilisation.
• Cancelled by the Owner: Full refund of all amounts paid.

3. Equipment purchases (sale items)

Sales concluded through bidding or direct purchase are final once the Buyer has inspected and accepted the equipment. Buyers are strongly encouraged to inspect equipment before completing payment. Deposits placed to secure a bid may be forfeited if the winning Buyer fails to complete the purchase.

4. How to request a refund

• Email blc.bertus@gmail.com with your name, invoice/listing reference and reason.
• BLC acknowledges the request within 2 business days.
• Approved refunds are processed to the original payment method or by EFT within 7-14 business days.

Refunds relating to third-party equipment (deposits, damage claims, hire fees) are settled directly between the Hirer/Buyer and the Equipment Owner. BLC will assist under the Complaints & Dispute Resolution Policy but is not the paymaster for those funds.